Job Description:
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
Join Our Team as a Client Service Manager (Dutch Speaking)!
We are seeking a diligent Client Service Manager who is fluent in Dutch to manage and elevate client relationships. This role is crucial to ensuring outstanding service delivery and client satisfaction, working collaboratively with our diverse team to foster growth and achievement.
Key Responsibilities Conduct Service Management Reviews: Engage with key client stakeholders to establish and uphold service management reviews, ensuring alignment with clients' business objectives.
Coordinate and Evaluate Contracts: Regularly assess contracts, recognize potential amendments, log decisions, and channel them to the Account team for necessary actions.
Customer Health Monitoring: Ensure visibility into the full customer relationship by holding regular reviews with key stakeholders to resolve issues, pinpoint future opportunities, and ensure contract adherence.
Customer Enablement Facilitation: Oversee customer enablement tasks, including provider portal management, training, access requests, and addressing continuous customer requirements.
Service Level Evaluation: Manage service level assessments, analyze trends, deliver SLA reports, and work with assurance, delivery, and finance teams for service enhancement.
KPI Monitoring: Regularly scrutinize key performance indicators and develop action plans when needed.
Process Optimization: Collaborate with Operations, Service Delivery, and Customers to identify and implement process improvements to boost overall performance.
Qualifications Bachelor's / Masters degree or equivalent in a related field.
Excellent knowledge of Spanish and English (C1).
Previous/Proven experience in Customer Success/Account Management (Ideally Telco/Finance/BPO).
Service Management Reviews and Performance.
Contract review and account management.
Manage Customer enablement duties and service level.
Reporting and business meeting.
ITIL V3/v4 certification.
Why Consider Joining Us? Permanent contract.
Competitive salary.
Private health and life insurance from the start.
Monday to Friday working schedule.
On-site work arrangement.
Meal allowance issued through card/voucher.
How to Submit Your Application If you are passionate about delivering exceptional client service and excel in a dynamic and multicultural environment, we are eager to hear from you. Please submit your application using the 'Apply Now' button and advance in your career journey with us.
Our Dedication to Diversity & Inclusion We are committed to creating an inclusive work environment where diverse perspectives are valued and respected. We encourage applications from individuals of all backgrounds to contribute to our team's diversity and drive innovative solutions.
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