At Blueground , our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.
We are looking to recruit a Client Experience Coordinator (Native-like French Speaker) based in Portugal to join our centralized client experience department. The role is a great opportunity for a hard-working and talented person to gain real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical team coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!
What you will focus on:
Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
Scheduling, collaborating, and managing internal and external business partners to ensure operational excellence in Blueground properties
Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
Maintaining long-lasting relations with business stakeholders
Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities
What we are looking for:
Minimum 2-3 years of working experience in a position including back office operations or customer service responsibilities, alternatively in managing housing construction project
Fluent in English & French
Computer literate
Great communication skills, both written and verbal
Able to maintain strong professional relationships with customers and business partners
Problem-solving attitude
Flexibility to work during weekends
Flexibility with working hours. Additionally, occasional weekend shifts may be required based on business needs. Candidates should be willing to adjust their schedules accordingly to accommodate fluctuating work demands
Your benefits:
Competitive salary & annual performance bonus
Blueground Stock Option Plan
Flexible paid time off
Group Health Insurance program
Enhanced parental leave
Dynamic working environment with talented people
Flexible work environment through our Blueground Nomads employee mobility program
Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.
For more information on Blueground, visit us at www.theblueground.com . To keep up with Blueground news, follow us on LinkedIn , Instagram and Tik Tok !
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