As a Client Experience Associate, you will guide clients through the admission and membership process and ensure client data remains up-to-date as services evolve, thus directly contributing to client satisfaction throughout the lifetime of the relationship. You'll be responsible for the execution of the following tasks:
1. Client Onboarding
Capture client requirements for analysis, in preparation for future onboarding and service implementation
Verify requirements for client participation, including AML, anti-terrorism, and other Group procedures
Prepare supporting materials to guide and train clients during their onboarding, maintenance and offboarding journeys
Create and maintain internal procedures detailing relevant onboarding tasks
Manage start-up phase and conclusion of the contractual relationship with clients, ensuring that adopted procedures are consistent with primary reference standards
2. Daily Account Maintenance
Manage and update the registry and database for the provision of services and client invoicing
Manage participation in the national network used by the banks and the outsourced technology providers
Assess operational risks and constantly monitor containment measures in accordance with group policies
In accordance with applicable regulations and anti-money laundering procedures, monitor and identify and report suspicious situations
Support clients on issues related to methods of participation in services
Coordinate updates of client documentation and ensure it is published on the company website
Sending applicable market/operational notices
Manage and monitor the process of issuing information reports to interested clients
Handle admission of financial instruments that can be centralised
Verify securities admission eligibility, both from a regulatory and an operational perspective
3. Relationship Management
Act as an interface between non-tier 1 clients and internal implementation/project teams, ensuring client requirements are accurately considered and implemented
Manage non-tier 1 client needs and requests on an ongoing basis, ensure that the necessary requirements for Custody and Settlement functions are properly understood and that issues are correctly addressed and managed
Profile:
Strong proficiency in MS Outlook, MS Teams, Word, Excel and PowerPoint.
Bachelor's or Master's degree, ideally in business management or finance.
2-3 years of successful experience in a client facing role is an advantage.
Fluency in English and French is required. Fluency in Italian and/or Dutch will be considered an advantage.
Flexibility to travel frequently, potentially including extended stays.
Demonstrated ability to perform well, keep composure, and meet deadlines in a fast-paced, transforming and results-driven environment.
Strong organisational skills with ability to perform and prioritize multiple tasks.
Strong analytical and problem-solving capabilities; ability to quickly gain a deep understanding of a wide span of complex operational and regulatory matters.
Fast learner and proactive behaviour with excellent attention to detail.
Experience in working with international teams.
Ability to work independently.
Euronext Values
Unity
We respect and value the people we work with
We are unified through a common purpose
We embrace diversity and strive for inclusion
Integrity
We value transparency, communicate honestly and share information openly
We act with integrity in everything we do
We don't hide our mistakes, and we learn from them
Agility
We act with a sense of urgency and decisiveness
We are adaptable, responsive and embrace change
We take smart risks
Energy
We are positively driven to make a difference and challenge the status quo
We focus on and encourage personal leadership
We motivate each other with our ambition
Accountability
We deliver maximum value to our customers and stakeholders
We take ownership and are accountable for the outcome
We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
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