Are you ready to join an international company within the hotel and SaaS sector?
Do you have previous experience in customer service and are looking for your next challenge?
Do you speak English and Dutch fluently?
If so, this is the perfect opportunity for you!
Your Future Company: Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels.
Their system assists with payment processing, bookings, cleaning management, and various other essential tasks.
Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences.
Tasks Your responsibilities and impact working as a Client Care Advisor will be: Provide professional, personalized responses to hoteliers queries through email, phone, and online forums.
Escalate complex queries to internal teams, ensuring follow-up and resolution.
Collaborate with the Implementations Team to ensure a smooth onboarding transition for new clients.
Address dissatisfaction with care and work towards turning unhappy clients into loyal advocates.
Identify signs of potential client churn and coordinate with internal teams to prioritize and resolve issues effectively.
Requirements Skills, experiences and interests you need to succeed in this role: Fluency in Dutch and English.
2+ years of experience in a service-oriented, technical, or customer support role.
Technical proficiency and adaptability to work with different systems (training will be provided).
Experience in the hospitality industry, particularly in front desk or reservations roles, is an advantage.
Benefits What's in it for you?
Freelance contract Competitive salary Free Food Fridays Mac Environment Annual Hotel Experience Equity Birthday & Christmas Vouchers Medical Aid Contribution Your Future Company: Your future company is a global leader in the BPO industry.
With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality.
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Feel free to check our other opportunities for Norwegian speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities!
Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.