DescriptionAbout Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team that delivers operational excellence through innovation and streamlined solutions every single day.
The Opportunity From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills.
You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.
As Claims Administrator and Team Leader, your key responsibility will be to carry out claims management operations and team management within the framework of standardized and normalized procedures.
You'll be working on real client projects performing the following tasks:
Registration of the FNOL (First Notification of Loss)Instruction of the file upon receipt of the documents required to process the claimPotential appointment of a loss adjusterCompensation of the claim (settlement while respecting the client's commitments: deadline and quality)Ensuring the day-to-day relationship with (internal) clients (telephone and written) relating to the contracts for which you are responsibleDepending on the amount, making decisions or referring the case to your team leaderInforming the client of ongoing actionsUpdating statistical reportsAs a team leader, you will be responsible for:
Setting ObjectivesProviding GuidanceMotivating the TeamFacilitating CommunicationMaking DecisionsManaging ResourcesProviding FeedbackResolving Conflict QualificationsWhat You'll Bring We are looking for highly driven individuals with solid interpersonal skills.
A colleague looking to join a large and dynamic organization.
Advanced Microsoft Office 365 (Excel, Word, PowerPoint) skillsKnowledge of the basics of insurance contracts is an advantageKnowledge of motor insurance line of businessRelational and writing skillsPriority managementRigor and respect for rules, procedures, and deadlinesTeamworkOrganizationAnalytical skills and ability to synthesizeAutonomyFrench proficiency minimum expected C1Why WTW? At WTW, we offer more than just a job—we offer a career.
Here's what you can expect:
Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.Competitive Compensation: Benefit from an attractive, performance-related remuneration system.Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.Community and Celebration: Participate in corporate events and celebrate our successes together.Join Us! Be part of a team that values innovation, excellence, and collaboration.
At WTW, your career is more than just a job—it's a journey.
Apply now and turn your potential into success with WTW!
WTW is an equal opportunity employer.
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