Claims Operator - French Speaker (M/F/D)

Your new company:
Our client is a Shared Services Center based in Lisbon.
Your new role:
Ensure reception of telephone calls and emails;
Receive, analyze, process customer/supplier claims;
Identify responsibilities and launch requests for expertise if applicable;
Alert and monitor claims on a daily basis with the declarants and, where applicable, with the car manufacturer;
Manage the transport of damaged vehicles transferred to a new client, if applicable;
Analyze, control and validate disputed purchase invoices;
Initiate and follow, if necessary, litigation procedures until the file is closed;
Identify and report events or malfunctions that need to be reported to management;
Establish an activity report that summarizes key elements;
Draw up continuous improvement processes;
Record operations and update data in the tracking file;
Carry out administrative follow-up until payment of the invoice by the responsible carrier;
Participate in monitoring indicators (KPI) and/or statistics.
What you'll need to succeed:
Bachelor's degree in a related field;
Languages: French mandatory (C1) and English (B2);
Experience in claims management would be a plus;
SAP knowledge would be a plus;
Good knowledge of Microsoft Office, with Excel in particular.
What the company can offer you:
3 Days of remote work per week;
Health Insurance;
Annual bonus;
And other company benefits.
What you need to do now:
If you're interested in this role, send us your updated CV.

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