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Do you want to work with a company that believes in building brighter futures?
Are you Catalan native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Lisbon ?
So we have the perfect opportunity for you!
Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
As a customer service specialist in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Customer relationship management and digitized processing of customer contacts, focused on health insurance.
Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and solve problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
Native or proficient level of Catalan (C2) ( mandatory )
Previous experience in customer services and/or banking/insurance is an asset.
Pedagogy, active listening, personalized follow-up of insured files
Ability to read, understand and explain guarantees
Ability to calculate and/or explain reimbursement calculations
Customer-oriented, willingness to provide personalized care
Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
People-oriented, value-added interpersonal skills
Strong analytical and empathic skills
Logic and mathematical calculations (arithmetic/percentage)
Experience with policy work, or help resource project management
Life experience to apply to managing situations
Early adopter of technology
Ability to put callers at ease
Makes the customers feel confident that their needs are being met
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Sete Rios)
Relocation package
Competitive wages
Paid professional training
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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