Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.
MAIN PURPOSE,
Richemont is looking for a talented Salesforce QA Lead to help supporting the delivery of Client engagement solutions and applications to its Maisons.
The Salesforce C360 Service Cloud QA Lead will be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic team where you will play a pivotal role in a major, multi-Maisons, worldwide Salesforce initiative for some of the most prestigious Maisons. You will work in a global environment with highly distributed teams in different countries and time zones.
As a Salesforce C360 Service Cloud QA Lead , you will also be managing the offshore testing team. You will play a crucial role in defining and executing our test strategy that leverage the Salesforce Service Cloud platform to meet the unique needs of our luxury brands.
Your expertise in Salesforce Service Cloud configuration, data analysis, and test execution will be essential in driving successful implementations and enhancements.
Develop and implement a comprehensive testing strategy
Manage the C360 Service Cloud testing team in executing test plans and test cases
Write, Review, Approve and Execute Tests Cases
Collaborate with the Business Analysts for writing the test cases
Plan and support the SIT and UAT sessions – lead related ceremonies
Manage the non-regression testing strategy
Manage the monitoring and reporting of testing activities
Experience with test automation tools
Conduct performance testing and optimize system performance
Collaborate with developers to resolve issues and improve system quality
Stay updated with the latest Salesforce features and enhancements and evaluate their applicability to our organization
QUALIFICATIONS:
Bachelor's degree in Business Administration, Information Technology, or a related field
3+ years of experience as a QA Lead with a focus on Salesforce implementations
Salesforce Administrator certification is required
Solid understanding of Salesforce platform capabilities
Experienced in Agile delivery
Solid understanding of Salesforce data model, security model, and best practices
Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Ability to work in a complex, fast-paced, distributed environment with high expectations
Experience with Confluence, Jira & Zephyr is required
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