Business Travel Consultant - Spanish - Remote Portugal - Future Opportunities Location: Remote (Portugal)
Department: Travel Experience
We hire throughout the year during specific periods, and currently, we have this vacancy open for future opportunities. This approach allows us to streamline the hiring process, enabling us to quickly contact everyone interested in working with us as soon as new vacancies arise. If you are excited about the possibility of working with Navan, please apply now, and we will be in touch as soon as new opportunities become available.
* To be considered, candidates must live in Portugal **All applications must be submitted in English
What You'll Do:
Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required.
Support users with self-service of the Navan platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives.
What We're Looking For:
3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel.
2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory.
Fluency in English and Spanish is mandatory.
IATA accreditation (WWAFT/WAII/BA2).
Customer Service experience within a contact center or customer-facing role.
Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce.
Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
An empathetic disposition with the ability to maintain a professional attitude at all times.
An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
A skilled communicator with excellent verbal and written communication.
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.
Workplace Policy
Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in global office spaces — in the US, Germany, France, Spain, and the UK, among others — that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
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