Business Relationship Manager For Sales & Administration

Description
Includes the following for the specific of Sales Administration global function associated capabilities and processes.
Process design and implementation

Define and own the Order-to-Cash (O2C) process from technical perspective, including customer EDI, at the global and enterprise level.
Collaborate with the business E2E process owners as well as functional departments on global, regional, and site level to implement standard O2C processes.
Work closely with E2E process owners, sales leaders, and major stakeholders to ensure the process definition is aligned with the enterprise vision.
Work with IT and SI counterparts for successful solution validation, process design, solution implementation, testing, and roll-out.
Ensure compliance with corporate policies, regulatory guidelines, and internal controls for concerned countries.
Act as an expert and focal point for the development and enhancement of the O2C solution and provide support to local super-users/stakeholders on crucial functionalities and/or issues.

Process operations and optimization:

Ensure the timely and accurate delivery of O2C Operations to internal customers.
Ensure that adequate and updated process documentation exists and is used.
Handle queries and escalations, and respond to critical vendor and internal customer inquiries.
Drive innovation and implementation of new technologies to improve the O2C process.
Drive standardization and harmonization of O2C processes.


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