.Job Description Support for (Group) Compliance, (Group) Export Control & Sanctions plus the (global) Responsible Value Chain organization with operational tasks of the Business Partner Due Diligence. Operations Ensures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation measures are performed according to documented processes. Ensures sample checks are within the KYPB platform and follow predefined criteria. Ensures clear communication and escalates any issues to Group Compliance and Export Controls team. Service Level Agreements / Metrics Deliver performance that meets or exceeds service level agreement requirements. Creates action plan on failed KPIs and monitors the closure. Define performance measurements for BP Due Diligence operations. Participate in negotiating service level agreements with business stakeholders. Leadership and Management Plan, organize, lead and control the work of the teams to ensure that objectives are achieved and services are delivered to the customers/stakeholders. Manage the performance of the BP Due Diligence team, including hiring, training, coaching, performance correcting (disciplinary actions), career planning and salary recommendations. Act as escalation point for the day-to-day operations of the team, provide guidance and feedback, and coaching leads and team members. Drive development measures for all members as per defined goals discussed with Service Delivery Head. Drive and review teams' capacity utilization and workloads, analyze headcount requirements, billing allocation and recommend action plans to Service Delivery Head. Projects/Ad hoc Leads and executes global initiatives and projects that involve BP Due Diligence and related activities. Identify, drive and sustain BP Due Diligence related process improvements and cost efficiency. Lead future BP Due Diligence work migration, and help identify growth or expansion opportunities. Assist staff in identifying, defining, and implementing process re-engineering and efficiencies. Stakeholders/Customer Focus Work with the stakeholders in leading and executing global process initiatives impacting BP Due Diligence processes. Identify improvements on process, tools, or ways of working and influence the stakeholders to obtain their buy-in during execution. Build and support relationships with business locations contacts, Group and Export Controls Compliance team, Finance, and other internal/external stakeholders. Foster communication and teamwork within and across organizational boundaries. Process Improvement and Innovation Identify, drive and sustain Due Diligence process improvements, innovation, tools and ways of working. Lead implementation of technology-related process improvement opportunities. Drive and enhance employee participation in center and corporate-wide initiatives (e.G