Job Description Support for (Group) Compliance, (Group) Export Control & Sanctions plus the (global) Responsible Value Chain organization with operational tasks of the Business Partner Due Diligence.
Operations
Ensures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation measures are performed according to documented processes.
Ensures sample checks are within the KYPB platform and follow predefined criteria.
Ensures clear communication and escalates any issues to Group Compliance and Export Controls team.
Service Level Agreements / Metrics
Deliver performance that meets or exceeds service level agreement requirements.
Creates action plans on failed KPIs and monitors the closure.
Define performance measurements for BP Due Diligence operations.
Participate in negotiating service level agreements with business stakeholders.
Leadership and Management
Plan, organize, lead and control the work of the teams to ensure that objectives are achieved and services are delivered to the customers/stakeholders.
Manage the performance of the BP Due Diligence team, including hiring, training, coaching, performance corrections (disciplinary actions), career planning and salary recommendations.
Act as escalation point for the day-to-day operations of the team, providing guidance and feedback, and coaching leads and team members.
Drive development measures for all members as per defined goals discussed with Service Delivery Head.
Drive and review teams' capacity utilization and workloads, analyze headcount requirements, billing allocation and recommend action plans to Service Delivery Head.
Projects/Ad hoc
Leads and executes global initiatives and projects that involve BP Due Diligence and related activities.
Identify, drive and sustain BP Due Diligence related process improvements and cost efficiency.
Lead future BP Due Diligence work migration, and help identify growth or expansion opportunities.
Assist staff in identifying, defining, and implementing process re-engineering and efficiencies.
Stakeholders/Customer Focus
Work with the stakeholders in leading and executing global process initiatives impacting BP Due Diligence processes.
Identify improvements on process, tools, or ways of working and influence the stakeholders to obtain their buy-in during execution.
Build and support relationships with business location contacts, Group and Export Controls Compliance team, Finance, and other internal/external stakeholders.
Foster communication and teamwork within and across organizational boundaries.
Process Improvement and Innovation
Identify, drive and sustain Due Diligence process improvements, innovation, tools and ways of working.
Lead implementation of technology-related process improvement opportunities.
Drive and enhance employee participation in center and corporate-wide initiatives (e.g. CBS culture, Bright Ideas), achieving CBS goals as defined by his/her Service Delivery Head.
Internal Control
Maintain and execute adequate internal controls for compliance with corporate policies.
Drive process compliance and assist internal and external audits.
Additional Information Hybrid work arrangement
HMO upon hire
Values-based culture
Work-life balance
Learning Opportunities
Ready to drive with Continental? Take the first step and fill in the online application.
Qualifications Bachelor's degree holder in Business, Finance, Engineering, IT, or related courses
Basic knowledge in Compliance, Sanctions & Export Control and/or Labor and Human Rights, and Environmental Due Diligence.
5-8 years of related work experience in Compliance and Export Control is a plus.
3+ years of people and stakeholder management experience
At least 5 years of supervisory/managerial experience in a BPO or shared service industry
Change management
Advanced knowledge of IT systems and databases preferably SAP
Proficient in using Office 365 applications; Advanced knowledge of Excel
Experience with working with international teams is a plus.
Expert customer relationship and stakeholder management skills.
Expert communicator and deep understanding of different cultures and norms.
Company Description GBS Manila Organizational Description:
Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.
GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.
It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customers' needs.
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