JOB DETAILS: Position: ServiceNow Functional Consultant (ITSM)
Location: Lisbon or Oporto (Hybrid)
Experience Level: Senior (+5 years)
DAY-TO-DAY DUTIES: As a Business Analyst ServiceNow (ITSM), you will:
Facilitate workshops to gather and align functional requirements across ITSM modules, ensuring integration with tools such as CMDB, Discovery, SailPoint, and Active Directory.Analyze interdependencies with the CSM (Customer Service Management) module and recommend solutions.Translate business needs into actionable specifications within the ServiceNow platform, implementing ITSM solutions effectively.Redesign and enhance the Employee Center Portal, creating an intuitive and user-friendly service request catalog for employees.Collaborate with stakeholders to optimize modules such as CMDB, Service Request Catalog, Change, Incident, and Request Management.Guide UX/UI improvements to ensure a seamless user experience.REQUIREMENTS: Minimum of 5 years of experience as a Business Analyst in ServiceNow ITSM projects.Hands-on experience with Employee Center Internal user portal; CMDB Configuration Management Database; Service Request Catalog; UX/UI design improvements and ITSM processes: Change, Incident, Request Management.Fluent in English (written and spoken).BENEFITS AND PERKS: Flexible working hours25 days of holidayAnniversary day offBudget for office setupWorking hours exemption allowanceCapitalization InsuranceTraining budgetPaid Learning SubscriptionHealth insuranceFood AllowanceABOUT TOP SIGMA: Welcome to Top Sigma, a provider of innovative DevOps & SRE Services and Cloud Solutions. We focus on DevSecOps integration, performance optimization, and cost efficiency to help our clients achieve scalability, security, and cost savings. We provide Cloud Training, Workshops, and Consultancy services to help clients achieve their DevOps Transformation Strategy goals. Additionally, through our Cloud Resilience teams, we ensure the data security of our clients, allowing them to focus on their core business with peace of mind.
We look forward to welcoming you to our team!
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