Are you ready to join an international company within the hotel and SaaS sector? Do you have previous experience in customer service and are looking for your next challenge? Do you speak English and German fluently? If so, this is the perfect opportunity for you!
Your Future Company:
Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences.
Your responsibilities and impact working as a Client Care Advisor will be: Provide professional, personalized responses to hoteliers queries through email, phone, and online forums.
Escalate complex queries to internal teams, ensuring follow-up and resolution.
Collaborate with the Implementations Team to ensure a smooth onboarding transition for new clients.
Address dissatisfaction with care and work towards turning unhappy clients into loyal advocates.
Identify signs of potential client churn and coordinate with internal teams to prioritize and resolve issues effectively.
Skills, experiences and interests you need to succeed in this role: Fluency in German and English.
2+ years of experience in a service-oriented, technical, or customer support role.
Technical proficiency and adaptability to work with different systems (training will be provided).
Experience in the hospitality industry, particularly in front desk or reservations roles, is an advantage.
What's in it for you? Freelance contract
Competitive salary
Free Food Fridays
Mac Environment
Annual Hotel Experience
Equity
Birthday & Christmas Vouchers
Medical Aid Contribution