.About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: About the role As a Billing Operations Specialist at our company, you will play a crucial role in managing and optimizing our billing operations, focusing on merchant account maintenance, dispute management, and market research. You will be responsible for ensuring smooth day-to-day operations, minimizing financial risks, and making sure all our accounts are in good standing. This role offers an excellent opportunity for someone who is detail-oriented, enjoys problem-solving, and has a keen interest in the payments industry. The successful candidate will play a vital role in maintaining the financial health of our company and ensuring a smooth payment experience for our customers. Key Responsibilities Perform daily checks of all merchant accounts, especially PayPal, to monitor account activity, notifications, and status. Update and report on merchant account statuses to relevant teams. Process dispute alerts promptly to prevent chargebacks by initiating refunds and canceling user subscriptions when necessary. Ensure all disputes are submitted correctly and on time, adhering to PSP deadlines and company guidelines. Review and update dispute evidence templates to ensure accuracy and effectiveness. Provide guidance to the team on the latest changes in dispute management processes. Monitor and report on dispute trends and potential issues to the team. Assist with manual dispute submissions and prioritize cases. Escalate critical issues or urgent requirements from PSPs to appropriate team members. Conduct ad hoc market research to stay informed about how other companies manage payments. Monitor and report on the latest trends in the payments industry. Qualifications Knowledge of dispute management processes and chargeback prevention strategies. Familiarity with major payment service providers, especially PayPal. Experience in payments, billing operations, or financial services preferred. Strong problem-solving skills and a proactive approach to identifying and resolving issues. Strong attention to detail and ability to manage multiple tasks simultaneously. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Nice to have Experience working with multiple payment gateways and processors. Experience in customer service or dispute resolution. Location Ruby Labs operates within the CET (Central European Time) time zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours
