Your Fairmont Journey Starts Here:
Are you someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
Managing Beverage Operations:
Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management.
Implements agreed upon beverage policy and procedures throughout the property.
Manages in compliance with all applicable beverage laws.
Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
Monitors adherence to all beverage control policies and procedures.
Attends pre- and post-convention meetings as needed to understand group needs.
Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
Ensures compliance with all beverage policies, standards, and procedures.
Maintains food handling and sanitation standards.
Manages inventories according to budget and business levels.
Assists with developing menus and promotions as necessary.
Leading Beverage Team:
Trains staff on beverage control policies and procedures.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensures employees understand expectations and parameters.
Communicates critical information to the beverage staff regarding each event.
Ensuring Exceptional Customer Service:
Provides excellent customer service.
Interacts with guests to obtain feedback on product quality and service levels.
Responds effectively to guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Provides feedback to individuals in an effort to improve service performance.
Reviews comment cards and guest satisfaction results with employees.
Qualifications
High School diploma.
Previous experience in the same position for at least 1 year.
Luxury hotel experience is a must.
Passion for excellent service.
Excellent team player and great communication skills.
Additional Information
Our commitment to Diversity & Inclusion :
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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