Backoffice Specialist With Dutch - Remote Work

col-wideJob Description:

About the project:

You will be providing services for Dutch-speaking clients and help them solve any problems or inquiries they might have regarding the product or service offered by the company.

Your tasks:

Receive escalations from customer-facing colleagues and works under strict regulations

Handle complex issues relating to the fulfilment of online orders placed by customers

Ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase (from order induction to item delivery, and from handling flavour changes to RMA completion

Provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.

What you need:

Fluency in Dutch (must be at least C1)

Fluent in English (at least B2)

Nice to have previous Customer Support experience

Ability to communicate clearly and effectively

What we offer

Salary without accommodation: 1298€ gross / month

Remote work in Portugal - Equipment provided

Public and Private health insurance provided by the employer

Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)

Private health insurance after contract signature (additionally to the standard insurance).