Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Support. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data.
Your responsibilities and impact working as a Back Office Support for Video Gaming Brand will be:
Managing administrative and organizational activities to support the smooth functioning of the core business
Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues
Dive into escalated cases, gathering relevant information from multiple sources, analyzing data and seeking for the root causes to determine appropriate solutions and communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely and professional manner
Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements and regulatory requirements
Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and an excellent level of English
Being able to deliver deep analysis on customer data
Working independently and under minimal supervision
Paying great attention to detail and working accurately
Having analytical and problem-solving skills
Being an attentive listener, comfortable and skillful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Portugal for an international career and life experience
Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country
What's in it for you?
Type of contract: Unfixed term contract, 30 days probation period
Office-based job
Full-time (40h/week) Monday – Friday: 09:00-19:00 (GMT)
Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchers
Health insurance after 6 months
Paid professional training
Fun and engaging company-wide initiatives
For international candidates:
Relocation package with help in accommodation of first months and flight reimbursement. Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
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