Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Support. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data.TasksYour responsibilities and impact working as a Back Office Support for a Video Gaming Brand will be:Managing administrative and organizational activities to support the smooth functioning of the core businessBe a first point of contact for resolving escalated customer inquiries, complaints, and technical issuesDive into escalated cases, gathering relevant information from multiple sources, analyzing data and seeking the root causes to determine appropriate solutions and communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely and professional mannerConduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirementsRequirementsSkills, qualifications, and interests you need to succeed in this role:A native level of Dutch and an excellent level of EnglishAbility to deliver deep analysis on customer dataWorking independently and under minimal supervisionPaying great attention to detail and working accuratelyHaving analytical and problem-solving skillsBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative, and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Portugal for an international career and life experienceHaving a valid Portuguese work permit or a nationality that allows you to work in an EU countryBenefitsWhat's in it for you?Type of contract: Unfixed term contract, 30 days probation periodOffice-based jobFull-time (40h/week) Monday – Friday: 09:00-19:00 (GMT)Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchersHealth insurance after 6 monthsPaid professional trainingFun and engaging company-wide initiativesFor international candidates: Relocation package with help in accommodation for the first months and flight reimbursement. Accommodation support customized to your needs and budget, which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.#J-18808-Ljbffr
