Back Office Agent In Porto (German Speaker)

Description
Job descriptionAre you looking for an opportunity to live and work abroad but Customer Service is not what you are looking for?We have a great opportunity in back office for you. Located in the heart of Porto, your main task are administrative and related to the fields of social media. You will ensure that the online community remains safe and engaging by monitoring and reviewing user-generated content.Your responsibilities and impact as Back Office Agent will be:Reviewing and scanning content on the appChecking if it is appropriate and coincides with the platform guidelinesEvaluating reported contentSafeguarding the user experience
Requirements
Skills, qualifications and interests you need to succeed in this role:C1/native German speaker + an advanced level of English (B2)Well-developed critical thinking skillsAffinity for social mediaA reliable and proactive approach to entrusted tasksAny previous experience in customer service or content moderation would be desirable, although not requiredCommitted to providing high-quality, accurate informationAvailability to work on the weekends
Offer
What's in it for you?A full-time contract for 6 months of 40hrs/week24/7 Monday to Sunday rotative shiftsFixed shifts in the morning (07:00 – 16:00), afternoon (14:00 – 23:00) and night (22:30 – 07:30) on a rotative scheduleA package in line with the market: 950 € gross/month (14 times a year) + 450 € gross/ month (12 times a year) + 7.63 €/day meal allowance + Private Health InsuranceIf you live outside Portugal: reimbursement (up to 700€) of initial flight ticket after 90 days within the company + hotel room for 28 days If you live inside of Portugal: reimbursement of travel costs (up to 150€) after 90 days within the company Fully paid training, professional development and career evolutionWork in an international environment in a multinational company in PortoAn interesting work environment in a modern hub with an international teamYour Future Company:Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Porto, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.

Conocimientos:Back Office, Administration, Customer Support