Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Automotive Specialist (Italian and English) in our state-of-the-art location in Athens, Greece you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Eligible applicants must already be a Greece resident of and eligible to work in Greece.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to successfully onboard customers to the client's software. Whether it's using screen-sharing tools to facilitate onboarding sessions, consulting on software features or demonstrating practical explanations with compassion and patience, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Assist customers via onboarding software sessions
Share engaging explanations of features, making customers more confident in their own product knowledge
Adapt your coaching style depending on the customer's requirements and preferred learning style
What You Bring to the Role
Fluency in Italian and English
Strong attention to detail
Savvy with tech and software
Self-sufficient and resilient attitude
Confident and adaptable communication and coaching skills
Engaging presentation skills
Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community-minded organization
Career growth and lots of learning opportunities for aspiring minds
25 days annual leave per year
Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station
And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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