.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description Who we're looking for Our Professional Services Team is made up of consulting professionals; Solution Architects, Engagement Managers, Functional Consultants, Technical Architects and Product Trainers. Our team works together to scope customer requirements, design solutions and then implement solutions that make our customers more successful. In this role you'll work with some amazing customers to gather business requirements, document functional and technical recommendations and define, document and execute technical solutions. You will work hand-in-hand with a Zendesk Engagement Manager, who is responsible for the project and customer deliverables holistically. What you'll be doing Participate in Learn Workshops, documenting requirements Run Technical Workshops, documenting requirements Create Functional and Technical Design Documents based on requirements Configure Zendesk based on the agreed Functional Design Document Build technical solutions based on the Technical Document Document Create custom reports using GoodData (Insights) based on customer requirements Engage in multiple projects concurrently Maintain technical product expertise across the entire Zendesk product suite Keep up to date with web development and customer experience best practices What you bring to the role Bachelor's degree or minimum 3+ years technical consulting experience Experience working on medium to low complex customer engagements Experience with various architectures (Web, Enterprise, SaaS) and methodologies Experience with JavaScript and HTML/CSS Experience with RESTful and JSON API Experience with SSO and telephony solutions Experience with creation of UI designs Good understanding of Project Management and Business Analysis fundamentals Good understanding of support processes and infrastructure Excellent instincts and ability to interface at a senior level with ease Excellent communication, interpersonal skills, and eloquent writing skills Passionate about customer service and how it can transform businesses Strong organizational skills and the ability to multitask Be accountable for billable utilization targets Ability to deliver consulting onsite and remote Minimal domestic / international travel Nice to Have: Familiarity with a backend programming language (Ruby, Python, Java, C#, etc) Familiarity with a frontend programming language/framework (Javascript, React, Vue, JQuery, etc) Familiarity with AWS and/or AWS Certification Where We Work: Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week
