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Job DescriptionWho we're looking for Zendesk's award-winning Product Marketing team is looking for an Associate Product Marketing Specialist to help drive Zendesk's product, sales, and adoption initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement, and partnership across multiple organizations to achieve the company goals. You will partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about 'rolling your sleeves up' and working with a broad set of stakeholders to get things done. Reporting to the Group Product Marketing Manager, this role requires regular communication with Zendesk's global teams.
What you bring to the role Be an evangelist for product strategy and functionality. Understand and simplify product functionality into real value-based messaging.
Enable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc.
Be the connective tissue across our org: Collaborate with Product, Marketing, Sales, Success, Analyst Relations, and Investor Relations teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.
Bring innovative ideas to up-level deliverables or improve processes.
Support cross-functional efforts including long-range planning and regional programs.
Help maintain internal alignment with other parts of the company, including Product, Sales, Customer Success, and Marketing.
Support strategic updates and presentations for E-Staff and other key stakeholders.
Basic Qualifications 1-3 years of experience in marketing (or adjacent functions) at a high-tech company, or similar
Customer-first mentality and the ability to advocate for the customer's needs across the business
Comfortable in a startup-like environment and can operate independently to build and execute new programs and initiatives
Project management with excellent execution, follow-through, and attention to detail
Strong communication and storytelling skills
Excellent writing and presentation skills
Strong attention to detail and knack for keeping things well organized
The US annualized base salary range for this position is $76,000.00-$114,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
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