.Associate Director, Shared Services Finance This position is for an exciting new role in our Global Delivery Operations organization as an account manager for our source to settle and account payable services. The Account Manager will be responsible for overseeing and managing the communication, task assignments, and operational processes within the StS department for North America. This role involves working closely with cross-functional stakeholders, ensuring smooth operations, and driving process improvements. The Account Lead will also play a key role in stakeholder communication, training, and managing operational reviews. Responsibilities: First line communication with stakeholders and suppliers to ensure alignment on priorities and expectations Provide prioritization of operational issues based on supplier criticality and degree/impact of issues across invoice processing, supplier payments, and employee expense management Make educated decisions, drive ownership of resolution, and measure complexity Work closely with back-office operations to ensure performance service level agreements and key performance indicators are met while ensuring workload balance Assign tickets to appropriate teams, ensuring timely resolution of issues Take ownership of tasks and projects, ensuring they are completed on time and within scope Manage and mentor account leads and coach them through their daily activities Collaborate with other leads throughout the Business Technology/Master Data Management/Accounting to Reporting/Procurement/Finance/Global Process Ownership teams Follow up on outstanding tasks and issues to ensure closure and resolution Maintain accountability for the accuracy and timeliness of all processes within the accounts payable function for North America Identify opportunities to improve operational execution and champion initiatives to drive efficiency and effectiveness across invoice processing, payments, and employee expense management Apply continuous improvement methodologies to enhance operational workflows and reduce bottlenecks Conduct regular reviews of performance to identify trends, issues, and areas for improvement within the STS function. Partner with STS GPO team to provide feedback, identify improvement projects, lead change management, and train others as needed