.Lisbon, CT Area of Interest Position Type Full-time Job Description SUMMARY OF KEY RESPONSIBILITIES This position is responsible for the day-to-day management of all aspects of the restaurant. The AGM serves as the second highest level of contact on site from management when dealing with customers and addressing their unique needs, compliments and concerns. Oftentimes, the AGM will be called upon to be first level of contact as they are frequently the only manager at the restaurant when an issue arises. The AGM's primary responsibility is to train, supervise and direct the activities of all kitchen and service team members. The AGM will perform their responsibilities on an independent basis and in the manner and means that the AGM determines are most appropriate to provide excellent service and a high-quality dining experience to each and every customer. The AGM must possess excellent communication and effective decision-making skills to make important and time sensitive decisions about which course of action to take to best address every unique request of a customer, team member of other members of management. From an administrative standpoint, the AGM is called upon to perform their duties with good business judgment to help maximize sales, customer satisfaction and profitability of the restaurant. In doing so, the AGM will exercise the appropriate level of discipline and supervision to ensure that team members work within the budgetary and cost controlling objectives that are established by our corporate offices. The AGM is also the designee from management who is assigned to take steps to direct the staff in a way to ensure that all sanitation, safety and food quality obligations are met or exceeded on a consistent basis. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage, supervise and direct all hourly employees including with respect to their daily activities, work assignments, time off requests and unique needs. As the management representative to all team members at the restaurant when leading shifts, the AGM is responsible for conducting periodic performance evaluations and for coaching, and offering corrective discipline and/or counseling to team members as necessary to get them to follow published work rules and standards of conduct. Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant. Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings. Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products. Ensure CHARM Service Model is executed by every team member with every guest
