Application Support Engineer

This is a Hybrid Porto-based opportunity.As an Application Support Engineer, you will work for our client – a leader in the financial industry, exemplifying innovation, agility, and unwavering commitment to its clients! You will be responsible for driving the advancement of applications as a Senior Application Engineer for our client in the financial industry, showcasing innovation, agility, and an unswerving dedication to client satisfaction.Your main responsibilities:Provide technical support and troubleshooting assistance to users experiencing issues with applications.Monitor application performance and ensure system availability, escalating issues as necessary.Investigate and resolve incidents and service requests within defined SLAs.Document support processes, troubleshooting steps, and resolutions for future reference.Communicate effectively with users and stakeholders in French to understand and address their needs.You're ideal for the role if you have:Fluent in French, with strong verbal and written communication skills.Previous experience in application support or a related technical role.Familiarity with ticketing systems and IT service management processes.Ability to diagnose and troubleshoot technical issues in a timely manner.Strong customer service orientation and the ability to work well under pressure.#GETREADY to meet with us!We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can also apply by sending us an email at ******.
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