Quality Analyst - German Or Greek Speaker

Our client is a multinational company.A consolidated and dynamic Customer Service hub known worldwide.Sobre o nosso clienteOur client is a multinational Customer Service structure working in the reinforcement of its Quality Assurance team.DescriçãoFindings identification that allow the improvement of CSR' and operational results;Apply BEST QA Requirements;Identify risks in the projects and suggest ways of internal control to mitigate the associated risks;Identify potential fraud and security related issues: short calls, authentication, tools, sales, referrals;Provide valuable information about the project to the Business Quality Analyst (BQA);Delivery productivity;Identify training needs;Reporting of nonconforming situations;Participation in calibrations sessions;End Customers support through calls (inbound and outbound) and other channels (chat, e-mail, click to call, back office...);Be a true team member of the group - focused on the success of the company;Interaction with other departments in order to improve and or maximize results;Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);Ensure all processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc.;Communicate to leadership any known infractions of these Corporate Policies and procedures immediately.Perfil idealBachelor degree or Graduate (preferentially);+2 years' experience in Contact Center - preferential.Jump! Program (preferential in case of an internal promotion);Fluency in English and German or Greek;Training to be given: BEST QA Training; Other BEST Processes or TOPS - preferential; Six Sigma Yellow Belt.Working knowledge of Microsoft Office Suite (Excel, Word, Power Point); Understands contact center business and trends.Achievement oriented;Communication skills;Customer oriented;Diversity orientation.VantagensA great opportunity for professional growth!
#J-18808-Ljbffr