Description du poste: CGI is looking for an Application Support to join our team.
Fonctions et responsabilits: At least 5 years-long experience
Teamwork attitude: work cooperatively toward a common objective
Accuracy: manage details to fully achieve required objectives and safeguard the context
Stress management and self-control: keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking
Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions
Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
Responsiveness: promptly address needs based on understanding their priorities and constrains
Autonomy: manage own work in order to take the appropriate actions
Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues
Qualits requises pour russir dans ce rle: Main Activities:
Monitoring the application status
Monitoring the infrastructure server resources
Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
Tracking all the incoming requests on the ticketing system
Updating the progress of the execution of all tasks in the ticketing tools
Assessing the priority of the incoming requests involving the key people who might be helpful define it
Performing the analysis, planning all technical tasks required and executing them
Defining tactical solutions to resume processes as quick as possible
Contributing to find out the incident root cause
Engaging the proper escalation path for all situations
Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
Acting as the first point of contact for all tasks/enquiry related to production
Managing the communication with internal end-users and external clients for the topics in-scope
Main Tasks:
Support the business in their IT needs and understand the business workflows and scenarios
Maintaining a proper coverage in their designated shift
Voluntarily picking up work and tasks as received over email, phone or in person
Provide business, team members and other project/task partnering teams updates on the issue/task/project
Understand the underlying issue and the associated patch fix/release and identify systemic issue
Contribute towards better post-release checkouts
Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team
Comptences: ITIL Ce que vous pouvez attendre de nous: Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.