Application Support

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description 2nd line of application support
Knowing the procedures and participating in the task automation process
Managing and monitoring service levels
Communication with technical/functional teams
Building and updating documentation and materials to support services
Analyzing, documenting and improving internal processes and tools
Analysis and resolution of incidents and problems
Qualifications Strong functional analysis skills
SQL/MYSQL
Use of Unix/Linux environment
Familiar with IT best practice standards/tools such as ITIL
Scripting languages (e.g. KSH/Bash; Python; Perl)
Gitlab

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