*Applicants must have valid Dutch working visa (no sponsorship, HSM or Orientation Year visa not applicable)*
For our international client in Zoetermeer, we are seeking a dynamic and versatile individual for a hybrid role as a Technical Application Specialist for the Dutch market. Our client specializes in providing workforce management solutions for global markets.
As an Application Specialist, you are the "go-to person" for providing technical assistance related to hardware, Cloud-based solutions, and PC software. You will respond to incoming technical queries and address system/user issues in a timely and professional manner. Understanding and identifying bugs, as well as identifying customer feature requirements, are essential aspects of the role. You will work closely with our developers and engineers, troubleshooting customer problems, and demonstrating innate follow-up and follow-through skills.
You have a methodical approach, strong communication skills, and thrive in an entrepreneurial environment. Finding opportunities for further improvement is second nature to you.
You will collaborate closely with your Application Specialist colleagues and Customer Success Agents within the team, as well as with Sales and Software Engineers. You will report to the Customer Success Manager.
Responsibilities/Tasks Answering more complex technical queries from potential and existing customers, resellers, distributors, etc., and facilitating the transfer of calls where necessary/applicable.
Providing installation, implementation, and usage assistance, as well as an onboarding service.
Assisting Customer Success Agents with live technical queries.
Identifying and documenting irregular system behaviors to developers/engineers (bug reports, etc.).
Identifying and documenting feature requests to developers/engineers to improve current and new products.
Assisting other departments with product usage, technical queries from external partners, training, etc.
Participating in internal training and the training of new staff members.
Aiding in company-wide tasks and projects (such as translations, investigations, etc.).
Evaluating and processing customer feedback for proactive enhancements or additions to our current assortment.
Contributing to the general success of the company by engaging in improvements.
Requirements
You have a near-native level of Dutch and business fluent English; additional language skills are a plus.
HBO level of education; bachelor's degree level preferred.
Strong interpersonal and relationship-building skills, with a customer-centric attitude.
Technical, analytical mindset with strong IT skills and attention to detail.
Experience in customer service/B2B sales and a proactive, independent working style.
Eagerness to learn about company products and their specifications.
What's in it for you
Market related salary.
10% annual bonus.
WFH daily allowance.
Transport.
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