In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.
We are looking for an Application Production Support to work in this project in Lisbon. Requirements: 5+ years of experience in a similar position;Previous experience with ITIL, troubleshooting incidents, Linux Red Hat, Jenkins, and Oracle Exadata;Experience with CFT, Autosys, Dynatrace, Cloud and ETL tools, such as: IBM Data Stage;Main Activities: Monitoring the application status;Monitoring the infrastructure server resources;Replying and taking in charge the incoming phone calls or ITSM support/incident tickets;Tracking all the incoming requests on the ticketing system;Updating the progress of the execution of all tasks in the ticketing tools;Assessing the priority of the incoming requests involving the key people who might be helpful define it;Performing the analysis, planning all technical tasks required and executing them;Defining tactical solutions to resume processes as quick as possible;Contributing to find out the incident root cause;Engaging the proper escalation path for all situations;Adopting the global and departmental guidelines, IT best practices and IT Security recommendations;Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities;Acting as the first point of contact for all tasks/enquiry related to production;Managing the communication with internal end-users and external clients for the topics in-scope.We offer: Health insurance;
A personalized training plan, with a budget to spend on the training and technical books you find necessary;
Constant feedback so you can grow professionally;
Remote onboarding process;
Team events every semester so you can live new adventures;
Culture of proximity and transparency. Your ideas and needs are heard and valued by us!
#J-18808-Ljbffr