Job Title: Application Production Support Location: Lisbon Work Regime: Hybrid (3x office) Step into a dynamic ecosystem where the future of business is created and lived every day.
Be part of it!
At LUZA Group, passion, perseverance, and the drive to excel define our path to success.
Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a turnover surpassing €30M.
With a strong presence in key markets—Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China—we deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment.
Our people and their talent power everything we do.
This is a moment of growth and opportunity.
The future belongs to visionary minds.
Will you join us?
Overview / Summary: We are looking for an Application Production Support to provide application support within the Banking and Financing Services area for the DTS - IT DIGITAL team and will be dedicated to Artificial Intelligence group applications which include RPA, chatbot, Document Intelligence and others.
Main Tasks: Support the business in their IT needs and understand the business workflows and scenarios Maintaining a proper coverage in their designated shift Voluntarily picking up work and tasks as received over email, phone or in person Provide business, team members and other project/task partnering teams updates on the issue/task/project Understand the underlying issue and the associated patch fix/release and identify systemic issue Contribute towards better post-release checkouts Improving day to day tasks by writing scripts and automate tasks that are procedure oriented Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team Technical Skills: Windows (power shell, active directory, Event logs, ) Experience with VM'S ( Virtual Machines) Application Performance Monitor (Dynatrace preferable) ITIL IT Cloud RPA (Blue Prism preferable) SQL / Microsoft SQL Server Infra as code (Ansible preferable) Language Skills: English B2 Soft Skills: Good communication skills Autonomous and proactive person Team player Think out-of-the box and come up with new ideas/ improvements for the processes Organizational Skills #VisionaryFuture - Build the future, join our living ecosystem!