.Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What we are looking for... We are looking for experienced Software Developers to support our AI function. The ideal candidate will have industry experience working on machine learning and a demonstrable interest in the field. From design, development, testing, deploying, and maintaining up-to-date applications and services, you enable The Company to deliver mission-critical communications solutions for customers. Location... We welcome applications from candidates based in either Porto, Portugal or Bracknell, Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities... Development Write code in appropriate languages, principally Python and R and/or C#. Design the architecture of new application components and achieve internal sign off for development specifications where required. Work within an Agile team to develop applications to meet product/customer requirements. Thoroughly test new features or developments to make sure they perform the desired task correctly in all cases. Work with Quality Assurance teams/processes to validate builds ready for launch. Maintenance & improvement Problem solve and fix bugs as discovered/reported. Perform ongoing maintenance or upgrade of the platform as required, following internal change procedures at all times. Share ideas and work on projects for improving applications, processes, or the wider platform. Review projects/deployments and learn lessons to improve future performance. Design and pilot prototype applications where required. Stay up to date with software development trends and technological advancements. Learn and test new technologies, frameworks, and languages as relevant. About you... Bachelor's Degree in a STEM, Computer Science or related subject, preferably from a Russell Group University. 2+ years minimum experience working in a Software Engineer role. 2+ years working with AI and Machine Learning. Innovative and creative problem-solving attitude. Good experience of developing commercial projects/applications in Python/R and/or C#. Good experience in SQL. The following experience would also be beneficial: Good experience in .NET. About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe
