In collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal.
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES: Provide support to small and medium sized businesses using various channels (chat, email and telephone)Provide pre and post-sales support for all self-service productsImprove the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and featuresIdentify trends and solve problems facing multiple SMB clientsDeliver a positive attitude towards the brandMaintain and update all job-related administrative formsREQUIREMENTS: Native/fluent in Turkish, both oral and written.
Fluent in English (at least B2 level)Minimum 6 months experience in Customer service rolesKnowledge of advertisement industry will be considered as an advantageEligible to work in EU or Portuguese residency statusComputer literate with sound knowledge of Microsoft Office packageExcellent communication skillsResourceful personality that can adapt and remain calm in all situationsAbility to work independently, while being team player at the same timeAble to work rotating shiftsBENEFITS: 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hoursRemote work model after the nesting period on site in Lisbon (about 2 months) based on performanceAffordable accomodation provided by the employerSponsored yearly flight back homeCafeteria on siteTraining paid about 50%A dynamic multilingual, multicultural and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialRelocation support with a room for candidates from further away
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