Advertisers Support Specialist (Hebrew and English)Job Type: Full Time
Location: Lisbon, Portugal
Job DescriptionJoin one of the leading tech companies and be part of a team that is passionate about online advertising and new technology.
As a pioneer in social interaction, Facebook has transformed networking for millions of users every day.
As an Advertising Support Specialist, you will deliver technical support with a B2B focus to help their clients sustain and expand their businesses.
You will assist with inquiries related to Facebook Family Apps and Advertising Services while ensuring an exceptional customer experience.
Responsibilities:Provide technical support to advertisers using Facebook and Instagram, addressing post-sales assistance and troubleshooting requests.Engage with clients through various communication channels, including email, chat, and outbound calls, transforming most email and chat cases into follow-up calls for enhanced support.Offer personalized guidance to improve the advertising experience for clients, resolving technical issues, reporting bugs, and advising users on using platform tools and features.Conduct support interactions primarily in Hebrew and English for small to medium-sized businesses (SMBs).Identify trends and common challenges faced by multiple SMB clients and implement solutions to improve their experience.Requirements:Willing to relocate to Lisbon, PortugalEU Passport or Portuguese work permitExcellent Hebrew and English speaking skillsTraining & Development:Participate in an extensive training program lasting 15 working days (8 hours per day) to prepare you for your role.
Training start times will vary between 08:30 and 09:30.Gain insights into customer management, product training, and the software needed for your position during training.You will also engage in on-the-job training to apply your learning practically.Compensation:On your first day of training, you will sign a training agreement detailing salary, schedule, and training duration.
Upon successfully completing your training, you will sign your employment contract.Compensation will be provided for the training period to those who complete it successfully.No social security taxes will be applied to your training compensation, and no reimbursement will be offered for additional training-related expenses.Working Hours:Commit to 40 hours per week (8 hours daily with an additional hour for lunch) on a rotational shift pattern, Monday to Sunday, from 06:00 to 00:00.
Holidays:As an employee under a Portuguese contract, you will observe Portuguese public holidays.
You will receive a compensatory day off if you work on a public holiday, with terms for scheduling to be agreed upon with the project team.In your first year, you will be entitled to statutory vacation accrual of up to 20 days, depending on your contract signing month.
For subsequent years, you will receive 22 days per calendar year worked.Trial Period:A one-month trial period will be in place following the signing of your contract.
Your performance, attendance, and punctuality during this time will be critical in determining your continued employment.
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