Adoption Customer Success Manager Marvila, Lisboa Adoption Customer Success ManagerLisboaLisboa, Lisboa, Portugal col-wideJob Description:About YouWe are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in customer success in a tech/SaaS-based business. Learn more about the CS Department in the following link. What will you do? Build and execute an- specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions Manage a portfolio of accounts with a focus on adoption and usage. Work closely with our customers with the drive to help them change their workplace and achieve their business goals Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams Protect existing revenue streams, identify opportunities and risks. Assess client health and develop strategies to mitigate churn Meet net retention and CSAT/NPS KPIs through- driven analysis, planning and execution Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. RequirementsRequirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. SaaSAccount Management or CSM experience, owning an EU book of business with targets on netretention. Experience working inB2B(client-facing) roleFluent in EnglishA passion to learn the products' functionality, and you're- savvy A desire to work in a- paced startup environment A strong work ethic, integrity and desire to succeed Executive project management skills and able to communicate effectively across the C-suite Experience working with Salesforce & Web-based technologies Experience with SFDC, Asana and/or ChurnZero - advantageAn HR or HRM background - advantageJoin our villageHiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and- IPO equity alongside all of this:Health Insurance for you and your kidsPrepaid meal card per day. We have a flexible hybrid working modelWork from home- to get your home office set up!2 Social Impact days per year for volunteeringAwesome employee referral- $2, 500 for each successful referral with an additional ambassador programmeTemporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)Fun company and team social events (locally and virtually with our global teams)Bob balance days - Enjoy a- wide long weekend at the beginning of each quarterIf this sounds like something you've been looking for, we'd love to have you. Come on, join our village!***Learn aboutHiBob's hybrid working model***BELONGING AT HIBOBOur success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only). Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can ****** or speak to the recruiter when they arrange a call with you. We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.#J-18808-Ljbffr
