Account Manager Retail - Portugal (They/She/He)LisboaJob Description:If you're here, it's because you're looking for an exciting ride.A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the growing category app connecting millions of users with businesses and couriers, offering demand services from more than 170,000 local restaurants, grocers, supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.YOUR MISSIONGlovo is looking for a talented and ambitious Strategy & Account Manager for its fastest growing vertical - Retail. Do you want to make an impact and contribute to disrupting the instant delivery market?THE JOURNEYAccountable for enhancing operational performance metrics (such as orders, users, and revenue) and streamlining operations for a designated group of Top Partners in Retail.Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.Play a pivotal role in shaping their delivery operations and offer strategic counsel leveraging industry insight, thorough data analysis, and specialized knowledge.Build and maintain relationships with Glovo's Top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews).Get feedback from our partners and translate it into product, marketing, and operations improvement.Serve as a representative of Glovo's mission, brand values, and product offerings.WHAT YOU WILL BRING TO THE RIDE+2 years proven experience in performance analytical roles such as Consulting, Business Analytics, or Startup.Proficient in data analysis, particularly with GSheets, capable of extracting insights and providing actionable recommendations to partners.Passionate about delivering exceptional customer experiences, proactive in identifying opportunities, and dedicated to nurturing positive, enduring relationships with our partners.Excellent communication and interpersonal abilities, adept at articulating recommendations persuasively and influencing stakeholders effectively.Skilled in strategizing, executing initiatives, and proficient at working autonomously to see projects through from inception to completion.Meticulous attention to detail, aiming to become a trusted ally for merchants utilizing the Glovo app.Willingness to delve deep into complex issues and persevere through challenges.Experience in managing processes at scale and adept at project management.Proficiency in English and native fluency in Portuguese.An empathetic, inclusive, and curious attitude.Individuals representing diverse profiles, encompassing various ethnicities and backgrounds, are encouraged to apply. We believe driven talent deserves top-notch private health insurance, monthly Glovo credit, discounted gym memberships, extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!Here at Glovo, we thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).So, ready to take the wheel and make this the ride of your life?
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