Are you on the lookout for a position that allows you to delve deeper into the optics sector? Do you have a passion for assisting individual customers with their optical needs? If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!
Your responsibilities and impact as a Customer Specialist will be:
Support B2C customers mainly over email and chat, but also phone
Constantly brainstorm with your colleagues to improve the Customer Experience
Troubleshooting, innovation, and change management are part of the daily business
Control and handle payment inquiries from sellers and buyers through various client platforms
Responsible for Trustpilot reviews improving overall company NPS through excellent service
Flagging and escalation of customer queries and coming up with suitable solutions
Mapping and improving business processes to enhance customer journey and satisfaction
Skills, qualifications, and interests you need to succeed in this role:
Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
Minimum MBO4 diploma
Competency in using computers
Excellent communication skills
You are proactive and solution-oriented
You are interested in working in an ambitious team
What's in it for you?
Yearly gross salary of €18.000
Free Spanish classes
Great Friday evening drinks
Fitness bootcamps to stay fit and active
Mindfulness classes
Improve your professional skills: communication, innovation, and implementation of new technology
Free lunch and breakfast at the office
An international, close working environment with 24 nationalities
Your Future Company:
Based in Valencia, a refreshing start-up environment is awaiting you to push your professional career. This contact center is not outsourcing Customer Service Departments, but more co-scaling Start-ups and support. You will benefit from its great atmosphere and chances to grow.
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