.Join an innovative and customer-focused team as an Order Support Specialist, where you will play an essential role in ensuring a seamless purchasing experience for the valued customers of one of the world's best-known technology manufacturers. In this remote position, you will manage order inquiries, resolve issues efficiently, and provide exceptional customer service from the comfort of your own home. Your responsibilities and impact as an Order Support Specialist will involve: Back office activities regarding online orders Following up with packages, orders, etc. Supporting the customer service agents with complex cases Reaching out to customers via phone/email to solve issues Ensuring client satisfaction and a high level of quality Skills, qualifications, and interests you need to succeed in this role include: A native level of German and at least a B2 level of English Knowledge of the value and impact of good customer experience Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism Being a real team player and committed to your work Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience Having a valid Portuguese work permit (required) What's in it for you? Type of contract: a long-term fixed term contract, renewable every yearWorking hours: full time (40h/week)Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational scheduleSalary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 950-1100€ gross/monthExcluding accommodation: 1300-1400€ gross/month(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)For international candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick upYearly two-way flight ticket back to your home country (within the EU)Assistance with paperwork, opening a bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career paths What should you expect from living in Lisbon? A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes, and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world
