About the Company L'Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty.
With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.
Your Profile Native German speaker with excellent communication skills Proficient in English (at least B2 level: written, spoken, and read) Customer-oriented with strong problem-solving skills Empathetic and focused on customer satisfaction Team player with good IT skills and competence in using reporting tools Flexible and available to work in shifts Preferred Qualifications: Experience in the cosmetics and luxury sector Knowledge and experience with digital and social media Previous experience in customer service Your Responsibilities Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
Request Management: Handle consumer requests related to information and complaints.
Service Excellence: Provide precise and timely beauty and product advice.
E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
Product Care Advice: Offer recommendations on products, alternatives, or specifics.
Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
Health Report Registration: Document health-related conditions.
Benefits Comprehensive Training: 15 working days (80 hours) of integration into Teleperformance Portugal, including software training, product training, and customer management training.
Work Schedule: 40 hours per week, Monday to Sunday, from 08:00 to 20:00.
Holiday and Christmas Allowances: Equal to the base salary, paid as a monthly percentage on top of your salary.
Meal Allowance: €7.00 per day, provided by a debit card for tax exemption.
Health Insurance: Available from the first day of the employment contract.
Workplace: Teleperformance Douro building in Porto.
Compensation Package: €1,284.05 (with apartment benefit) or €1,448.55 (without apartment benefit) Contract Details: Initial 12-month term contract, extendable up to 24 months.
Permanent employment after 2 years.
Join us at Teleperformance Portugal and be part of a team dedicated to beauty and excellence!