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Lisboa, Portugal, PT
Job Description: Come and work with us. Do you want to offer solutions to customers with financial and credit card services?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon ?
So we have the perfect opportunity for you!
Our client is a worldwide renowned American financial company and one of the most respected brands around the world.
As a customer service specialist in this project, your daily responsibilities will include:
Offer solutions to customers that need assistance with financial and credit card services
Provide customer service through phone communication
Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed quality goals, compliance regulations and productivity targets
To succeed in the role, you will need to have:
Native or proficient level of French (C2) ( mandatory )
Advanced level of English (at least C1) both verbal and written ( mandatory )
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Computer literate
A motivated and enthusiastic personality
Commercial behavior
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)
Benefits. Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peak of the job in action
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