We are looking for a Wellness Sales Executive for Serenity SPA.This position will report to the Regional Director of Serenity SPA and will have a dotted line to the Regional Director of Sales.MISSION:The Wellness Sales Executive implements plans and initiatives relating to the brand, customer experience, and loyalty in order to drive the organization's brand equity. He/She is also responsible for conducting market research activities to forecast emerging market needs that are relevant for the organization and maximize profits. Build relationships with clients and convert these relations into potential revenue for the spa.Identifies business opportunities by evaluating prospects and researching sales options.MAIN RESPONSIBILITIES:Deliver outstanding upscale customer service within the Serenity Spa and on the phone.Successfully promote the brand, products, and services offered; Knowledge and understanding of all spa services and product lines.Upsell clients the appropriate products based on services conducted.Promote/sale Serenity brand products and services to reach monthly goals in each property.Monitor Serenity Spa performance and ensure that sales are maximized.Effectively solicit and become familiar with all accounts in his/her market segments.Prospect and close on assigned wellness and specialized tour operator accounts/territory to positively impact hotel revenues.Develop and maintain relationships with key clients to produce hotel guest room sales and spa/wellness services.Monitor sales activity to ensure that contracts and proposals go out in a timely manner.Effectively communicate with all hotel departments regarding wellness schedules and details pertinent to the effective execution of wellness.Responsible for the development of hotel-level tactical sales plans specific to the wellness market segment.Update action plans and financial objectives on a quarterly basis.Conduct daily sales calls and arrange site inspection trips to the hotel by clients.Organize and set up yearly wellness retreats and lecture series with support from the Director of Sales and Director of Spa.Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotel.Represent the hotel at both internal and external sales activities to increase exposure.Partner with Sales/Event/Catering Managers on new group business prospects, site inspections, and the development of dynamic group proposals and contracts.Make proposals and external sales presentations to prospective customers to solicit, explain, negotiate, and close hotel and spa sales.Negotiate contracts and establish agreements with vendors.Seek opportunities to engage non-contracted groups using Passkey.Collaborate with the Director of Spa to create and improve the Group Wellness & Activities menu.Identify opportunities for in-house guests to buy and book wellness & leisure activities along the guest journey.Ensure Group Wellness & Activities menu and in-house guest offerings remain visible and accessible.Oversee sales of Spa Club Membership including marketing, lead generation, contracting, and renewals.Support cross-department selling of the spa through ongoing communication and training.Attend weekly spa and sales departmental meetings to support business operations.REQUIREMENTS:High School Diploma or University Degree.1-3 years experience in Sales and brands.Previous experience in SPA & Wellness.Knowledge in SPA & Wellness.Excellent negotiation and problem-solving skills.Strong verbal and written communication skills.Excellent customer service and sales skills.Excellent communication, interpersonal, and organizational skills.Proficiency in Microsoft Office, CRM, and sales software programs.
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