About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it is time to consider joining NBS! Position Summary The Website Expert is an Above Market Point of Contact, supporting Nestlé eBusiness Category Leads and markets to drive and accelerate implementation and rollout of the Brand Websites Digital Strategy and help the stakeholders coordinate development partners and accelerate achieving the objectives / KPIs more effectively and efficiently, by coordinating all projects related with the business priorities.
The Website Expert is also responsible for providing regular performance and optimization reports, sharing best practices across markets/categories, managing and accessing markets' requests (on tools, new functionalities etc.), and then coordinating actions with the eBusiness Category Leads to drive website optimization and efficiency.
Typically, the Website Expert will be assigned to one of the many Nestlé Business Categories (Coffee, Food, Pet Care, Waters, Confectionary, Dairy, Nutrition, NHS, Nestlé Professional…).
A day in the life of... Supports eBusiness Category Lead(s) in implementing Brand Website Strategy, assesses brands and market maturity (solutions, ways of working, resources, budget...);Advocates the implementation and usage of UX/UI Global Solutions adopted by Nestlé and Nestlé internal shared services (services and recommended tools);Coordinates creation of Category Master template and coordinates process of Integrated E-Business Plan market localization;Coordinates Annual Plan market execution, managing stakeholders involved and coordinating to ensure actions and deadlines are performed and met;Coordinates and distributes regular performance reports/best practices outline, proposing actions to key stakeholders;Defines and optimizes technical solutions and frameworks to execute digital products most efficiently;Manages all transversal category enablers (website platform, mobile app platform);Drives technical governance with Nestlé IT and shapes innovation projects;Ensures development partner is equipped to deliver best-in-class solutions;Gathers feedback, initiatives, and requests from markets, evaluates them and eventually shares those relevant with eBusiness Category Lead;Supports the eBusiness Category Lead and market teams with capability building, across Brand Website through training sessions and webinars;Establishes and rolls out a governance model, processes, and ways of working with the aim of deploying the Website strategy effectively and efficiently.What will make you successful More than 5 years in website management, digital marketing or eBusiness (working with large FMCG brands is a plus);Proven experience in coordinating website projects (rollout, implementations, optimizations, enhancements);Successful delivery of KPIs by monitoring and pushing for improvements to markets;Extensive knowledge of website end-to-end process, from development to daily operations, to better coordinate the rollouts and optimizations projects;Good knowledge in Digital Marketing;Proven English skills: writing, reading, speaking;Team-oriented mentality and attitude;Results-oriented, must be able to deal with complex organizational models and several stakeholders (namely eBusiness teams, tech partners, agencies, and markets).What we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services BusinessImmersion in a culturally diverse teamLocal and International ExposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceFlex Benefits - At NBS you can choose what benefits are more suitable for youMake part of the Nestlé Club and get discounts in several partnersFree coffee (and good coffee) at the office.Shop with special discounts for employeesCompany equipment according to professional needsMedical Support available at the OfficeE-learning courses and training program to get you where you aim to beCareer progression and possibilities for International Career
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