Warranty Team Lead Technician.

col-wideJob Description:

Responsibilities
Responsibility and authority to ensure all customer needs are considered.
Manage commercial guarantee of customer: give support to main commercial activities of guarantees such us guarantee agreements, cost forecast, negotiation of technical factors and reports required by Finance.
Technical management of customer guarantee: manage interfaces with customer including verification of received parts, non-conformities analysis, failures analysis, customer meetings developing and implementing correcting and/or preventive actions.
Monitor and issue of reports: monitor customer guarantees developing, including communication of reports to all involved departments.
Required skills and experience / main competences:
Engineering degree or similar.
Fluent English level, other optional languages as a plus.
Quality IT programs (QSYS, GWD).
FMEA
APQP
Continuous improvement tools
SPC
Analysis and problem solving.
Negotiation skills.
Product and process audits.
Risks analysis/RFMEA.