Company Description
https://www.rafflessiemreap.com/?gclid=EAIaIQobChMIobT6iMiVgQMV3BqDAx18IQ8mEAAYASAAEgLtw_D_BwE Job Description
MAJOR DUTIES AND RESPONSIBILITIES Ensure LQA standards are followed at all times.Set up the restaurant (tables and service stations) accurately ahead of service with any additional equipment necessary for the shift.Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table setup, and dress code of the restaurant.Ensure the restaurant is accurately set up following the reservations book, noting all necessary seating requests, menu requests, and any necessary special information.Review daily specials or unavailable items and maintain awareness throughout the shift.Follow the sequence of service set out in the SOPs.Take guest food orders, utilizing upselling techniques and record orders, following service standards.Know ingredients and recipes for the outlet's menus, a la carte, set, and buffet to advise guests on recommendations considering any dietary needs.Recommend and describe special cocktails.Perform guest satisfaction checks on all tables, making polite conversation with guests and ascertaining if any additional items are required.Direct and work closely with the waiters and runners in the assigned station on service timing, additional table wares for courses, and items to serve.Provide fast, efficient, and friendly service at all times.Communicate complaints or comments to supervising staff.Not leave the assigned station during operation hours unless necessary and inform a senior member of staff if required to do so.Not consume any food or drink in the kitchen or restaurant areas or remove any food or drink for consumption elsewhere.Respect the guests' presence when interacting with colleagues and act in an unobtrusive manner.Ensure that all food service areas are clean and look tidy at all times.Make table reservations (in person and on the phone), ensuring guest name, contact number (or room number), requested time of booking, and number of guests are correctly noted as well as any special requests.Ensure that restaurant and pantry areas are kept as clean as possible, removing litter and cleaning the restaurant as per the restaurant cleaning schedule.Ensure all equipment (including linen) is well maintained and used only for the correct purpose.Requisition all necessary supplies and transport them from storeroom to restaurant, ensuring expenses are controlled and par stock is followed.Help ensure that at closing time, all equipment is returned to the proper locations, all lights, fans, and music systems are turned off, all doors and cupboards are closed (and locked where necessary), and that the stations are left clean and tidy.Maintain the highest standard of personal hygiene and appearance in line with the company grooming policy and procedures.Cooperate fully with colleagues and work as a team at all times.Ensure all guest bills are thoroughly checked before being presented and ensure payment is adequately received before the guest leaves the outlet.Offer sincere thanks to guests when they depart from the restaurant.Be well informed on the hotel's services & facilities as well as general tourist information.Monitor any fire, health, and hygiene hazards, and report them to a supervisor at once.Hand in lost property to the Housekeeping Office as soon as it is found.Attend all skills training sessions as required and make a continuous effort to increase knowledge of the profession and improve skills.Carry out all other reasonable duties as requested by a senior colleague.Protect the environment in every way possible.Follow and obey all hotel regulations. Qualifications
Ability to speak English.Attentiveness and patience for customers.Active listening and effective communication skills.Flexibility to work in shifts.High school diploma; food safety training is a plus. Additional Information
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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