Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:German Customer Advisor for Vivino - Portugal Lisboa, Portugal, PTJob Description: Come and work with us.Do you want to help customers everywhere to enjoy wine purchase to the fullest?Are you German native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you!Your future project: join our German Customer Support team.Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun.As a customer service specialist in this project, your daily responsibilities will include:Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communicationOffering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless wayProvide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedbackMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedbackTo succeed in the role, you will need to have:Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote work #LI-RemoteMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to PortugalBenefits. Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today!ProviderDescriptionEnabledSAP as service provider"route" is used for session stickiness"careerSiteCompanyId" is used to send the request to the correct data center"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitorProviderDescriptionEnabledGoogle Analytics 4A web analytics service that tracks and reports website traffic.An analytics tool that allows us to measure and optimize Facebook ads, build targeted audiences and remarket to our website users.Google AdSenseTracks when someone clicks on our ad and identifies them when they visit our website and complete an action, such as a form submission or sign-up.LinkedIn InsightProvides demographic insights about our website users. Supports optimization of campaigns and retargeting of our website users.#J-18808-Ljbffr
