Video Content Moderator (Italian)

col-wideJob Description:

We are partnering with a leading Outsourcing/BPO company to recruit an Italian-speaking Video Content Moderator for their office in Porto, Portugal.
Position:Video Content Analyst
Location:Porto, Portugal
Employment Type:Full-time
Remuneration:Base salary
Duties and Responsibilities:
Review user reports regarding video content on a streaming platform.
Review sensitive content, sometimes involving graphic or disturbing subject matter.
Audit and update content.
Maintain broad knowledge of client products and/or services.
Make well-balanced decisions and help resolve inquiries in accordance with defined policies and procedures, especially data protection policies.

Requirements:
Fluent in Italian and English, both verbal and written.
Preferred: 6 months of experience in a relevant field.
Ability to cover weekly shift rotation, including occasional nights and weekends.
Tolerance for sensitive content in videos.
Strong computer skills.
Customer service orientation with an effective, pleasant, and professional communication style, as well as patience.
Quick learning and adaptability to new processes and concepts.
Tolerance for repetitive work in a fast-paced environment.
Analytical mindset with strong attention to detail.
Ability to work both as a team member and independently.

Benefits:
Opportunity to work in an international community.
Modern office located in the city center with open spaces and easy access to public transportation.
Comprehensive initial training and guidance to ensure you are well-prepared and comfortable in your new workplace.
Support from colleagues with coaching and mentoring opportunities.
Health and wellbeing initiatives.
Monthly meal allowance and much more!