URGENT: German-Speaking Customer Service for Leading Cruise Line - Remote URGENT HIRING: German-Speaking Customer Service for Leading Cruise Line Project | Start Date: 21st October 2024 | Remote
Cross Border Talents is actively recruiting German-speaking Customer Service Representatives for one of our BPO partners , working with a Leading Cruise Line project. If you have a passion for travel, love helping people, and enjoy sales, this role is your chance to be part of an exciting industry that makes dream vacations come true! With a remote work option , competitive salary, and performance bonuses, this is a fantastic opportunity to join a growing team of travel enthusiasts.
Location: Remote (Based in Porto)
Role: German-Speaking Customer Service Representative
Start Date: 21st October 2024
Key Responsibilities:
As a German-Speaking Customer Service Representative for this leading cruise line project, your main duties will include:
Selling cruise packages: Handling inbound calls from customers interested in booking their next vacation. You will assist them with all their inquiries and help them find the perfect cruise package tailored to their needs.
Cross-Selling and Upselling: You will identify opportunities to suggest upgrades, special packages, and additional products to enhance customer satisfaction and maximize sales.
Customer Support for Post-Booking: Assisting customers with any questions or changes they may need after booking, ensuring their trip runs smoothly.
Booking Management for Travel Agents: Providing professional support to travel agents with their client bookings, ensuring that every detail is correctly processed and meets customer expectations.
Advising on Cruise Information: Be the expert that customers turn to for all their queries about destinations, ships, required travel documentation, pricing, and other essential travel information.
This role will also involve solving customer problems, answering product and service-related questions, and providing overall assistance with both pre-booking inquiries and post-booking concerns.
Work Schedule: Rotative 40 hours a week:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 08:00 - 17:00
Occasional availability: You must occasionally be available from 08:00 - 19:00
Days off: 2 days per week (rotative schedule)
Training and Onboarding:
You will be fully prepared for the role through 4 weeks of dedicated training , which includes:
2-week training: Comprehensive product training on cruise packages, upselling techniques, booking systems, and customer service skills.
2-week nesting: Practice your skills in a live environment with support from experienced colleagues before transitioning to the full role.
What We Offer: Competitive Salary: 1,100EUR per month (paid 14 times a year).
Sales Bonus: Earn up to 120EUR additional per month through sales performance.
Remote Working Model: Enjoy the flexibility of working from the comfort of your home, while being part of an exciting industry.
Career Development: Opportunity to grow within the company and take on new challenges in the travel sector.
Multinational Work Environment: Work with an international team for a global industry leader in cruises.
Requirements: Language Skills: You must be fluent in German and have a good level of English (B2) .
Sales-Oriented Mindset: You should be comfortable with upselling and cross-selling to maximize the customer experience and boost sales performance.
Communication Skills: Excellent verbal communication skills are essential, as you will be the primary contact for customers and travel agents.
Availability for Rotative Shifts: Willingness to work flexible hours, including weekends, as per the schedule outlined above.
Tech-Savvy: Basic computer skills and experience with CRM or booking systems would be an advantage.
Customer-Centric Approach: A passion for delivering excellent customer service and ensuring customer satisfaction at every step of their journey.
Why You Should Apply: This is your chance to be part of a world-renowned cruise line company while enjoying the benefits of working remotely . With a clear path for career progression and the opportunity to immerse yourself in the exciting world of travel and tourism, this role offers a unique combination of job stability , personal development , and flexibility .
Youll gain experience in the fast-paced cruise line industry, work with a multicultural team, and help people create memorable vacation experiences.
About Cross Border Talents: Cross Border Talents is an international recruitment agency that specializes in placing multilingual professionals in top companies around the world. We work with industry leaders in various sectors, and for this role, we are collaborating with one of the largest and most successful cruise line brands globally. Join us and start your journey toward a fulfilling and exciting career in customer service!
Ready to Take the Next Step?
If youre ready to embark on this new adventure, we would love to hear from you! Submit your application now, and well be in touch shortly.
Apply today and set sail on your new career!
#J-18808-Ljbffr