.URGENT: German-Speaking Customer Service for Leading Cruise Line - RemoteURGENT HIRING: German-Speaking Customer Service for Leading Cruise Line Project | Start Date: 21st October 2024 | RemoteCross Border Talents is actively recruiting German-speaking Customer Service Representatives for one of our BPO partners, working with a Leading Cruise Line project. If you have a passion for travel, love helping people, and enjoy sales, this role is your chance to be part of an exciting industry that makes dream vacations come true! With a remote work option, competitive salary, and performance bonuses, this is a fantastic opportunity to join a growing team of travel enthusiasts.Location: Remote (Based in Porto)Role: German-Speaking Customer Service RepresentativeStart Date: 21st October 2024Key Responsibilities:As a German-Speaking Customer Service Representative for this leading cruise line project, your main duties will include:Selling cruise packages: Handling inbound calls from customers interested in booking their next vacation. You will assist them with all their inquiries and help them find the perfect cruise package tailored to their needs.Cross-Selling and Upselling: You will identify opportunities to suggest upgrades, special packages, and additional products to enhance customer satisfaction and maximize sales.Customer Support for Post-Booking: Assisting customers with any questions or changes they may need after booking, ensuring their trip runs smoothly.Booking Management for Travel Agents: Providing professional support to travel agents with their client bookings, ensuring that every detail is correctly processed and meets customer expectations.Advising on Cruise Information: Be the expert that customers turn to for all their queries about destinations, ships, required travel documentation, pricing, and other essential travel information.This role will also involve solving customer problems, answering product and service-related questions, and providing overall assistance with both pre-booking inquiries and post-booking concerns.Work Schedule:Rotative 40 hours a week:Monday to Friday: 08:00 - 18:00Saturday and Sunday: 08:00 - 17:00Occasional availability: You must occasionally be available from 08:00 - 19:00Days off: 2 days per week (rotative schedule)Training and Onboarding:You will be fully prepared for the role through 4 weeks of dedicated training, which includes:2-week training: Comprehensive product training on cruise packages, upselling techniques, booking systems, and customer service skills.2-week nesting: Practice your skills in a live environment with support from experienced colleagues before transitioning to the full role.What We Offer:Competitive Salary: 1,100EUR per month (paid 14 times a year).Sales Bonus: Earn up to 120EUR additional per month through sales performance.Remote Working Model: Enjoy the flexibility of working from the comfort of your home, while being part of an exciting industry