PT: Apoio ao Cliente em Holandês (Holandês), escritório de Lisboa, de segunda a sexta!
NL: Klantenservice in het Nederlands (Holandês), kantoor in Lissabon, maandag - vrijdag!
EN: Dutch Customer Service, Lisbon-Oriente office, Monday-Friday
Fluency in Dutch is a must-have for this position.
Possible start: 6.11
We offer an efficient and fast remote recruitment process.
It is a great possibility to earn good money throughout the year in Portugal!
Working schedule time frames : Monday-Friday : 07:30-20:00 (Portuguese time - 8h/day, 40h/week, 5 days/week) with weekends off!
We do NOT require previous experience , we will teach you everything.
Company:
Support for insurances brand!
Our client is the world's largest publicly traded property and casualty insurer for homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you!
You will provide a warm and professional contact with each of our customer's clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
As a Customer Support, you will:
Receive telephone calls or chats from Dutch clients wishing to obtain various types of information concerning their insurance policy -only inbound!
Process transactions in our client policy administration system, and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.
Index and electronically archive documents in our document management tool.
Handle policy changes, cancellation requests, making claims, and updating payment details.
This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account.
What do we expect:
Fluency in Dutch (min. C2 level)
Communicative English level (min. B2)
You live anywhere in Lisbon or are ready to relocate there.
Ability to communicate clearly and effectively.
You are looking for adventure in a fast-growing, international company.
We do NOT require previous experience; we will teach you everything.
What we offer:
Possible start: 6.11
Competitive salary and remuneration system (incl. meal allowance):
** 1100€ gross x 14 months,
** up to 100€ gross project bonus/month (it is a fixed salary supplement),
** up to 100€ gross performance bonus,
** 7,23€ NET/day meal voucher - given as a pre-paid card
** 20 € / month - transportation allowance.
Working time frames: Monday – Friday 07:30 – 20:00 (40h per week, 8h/day) with weekends off.
Full-time, fixed-term 6-month employment contract with prolongation possibility (according to Portuguese law).
Training is provided at the beginning of the work.
We offer office-based work system in our modern location in Lisbon - Oriente.
A Bring a Friend Program with attractive incentives.
Private Health Insurance from day 1.
Personal and career development programs and mentoring to develop skills.
Possibility to participate in a growing multicultural project.
Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more!
Complete online hiring process regulated.
Note: We require EU citizenship or full rights to work in Portugal.
Are you interested in a new adventure?
Then apply with your CV, we look forward to hearing from you!
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position.
Job Type: Full-time
Pay: 1,283.00€ - 1,483.00€ per month.
Application Question(s):
Your email and phone number are mandatory to proceed with your application in this recruitment, please leave them here:
Your current location:
When is the closest possible date to start for you?
Are you ready to work in our office in Lisbon-Oriente?
If we decide to continue your application, you will receive an invitation to a HARVER assessment from our client. Is it okay for you to complete it?
This offer is related to our client Concentrix + Webhelp Lisbon. Are you okay with continuing with your application? (If you have worked with them before, please let us know here.)
Language:
Dutch (C2-native) (Required)
English communicative (Required)
Expected Start Date: 06/11/2024
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